ASSURANCE™ Managed IT Service Plans

Flat-rate, proactive managed IT services for maximum uptime and cost predictability.

Don’t be blindsided! Our Assurance™ IT Managed Services Plans transform your IT support from reactive to proactive while controlling costs and maximizing uptime.

Our straightforward flat-rate subscription based plans help keep costs under control while maximizing return on investment.

Guranteed Response Time	Alert	Resolution	Complete
Our ironclad service level agreement (SLA) w/ guaranteed response times
PC AND LAPTOP MAINTENANCE
Ongoing patch management for Microsoft Windows operating systems and Microsoft Office
Automated spyware and malware protection and deletion
Automatic deletion of temporary Internet files
Tracking and reporting of hardware and software assets
Detailed monthly reports, including inventory and preventative maintenance activities
Anti-virus update monitoring
SERVER MONITORING MAINTENANCE
Monitoring of fundamental server health including critical services
Event log monitoring and critical service monitoring
Security patch management and installation
Service pack management and installation
CERTIFIED, PROFESSIONAL IT SERVICES
Helpdesk and remote support for problem resolution	HOURLY	UNLIMITED	UNLIMITED
Live helpdesk and remote support for end-users	HOURLY	UNLIMITED	UNLIMITED
Discount on hourly onsite service rates	n/a	5%	10%