Essentials™ Managed IT Service Plans

Proactive, Flat-rate support plans for maximum uptime and cost control.

Small and Medium-sized organizations face big challenges in implementing and supporting IT infrastructure. Like large enterprises, they need high-end IT solutions to stay productive and competitive. The challenge is to leverage IT resources for maximum return on investment while minimizing the cost of ownership associated with those resources.

Our Essentials™ Managed Service Plans transform your IT support from reactive to proactive while controlling costs and maximizing uptime. Our straightforward flat-rate subscription based plans help keep costs under control while maximizing return on investment.

Essentials™ Managed IT Service Plans

Network Management & Support | flat fee
Includes

Proactive Monitoring of Service Availability and Connectivity
Proactive Monitoring of Critical Thresholds, Processes and System Logs on Servers
Router Management
Firewall Management
ISP Management
VPN Management
Web Host Support
DNS Management

Server Management & Support | per unit
Includes

Proactive Monitoring of Critical Thresholds, Processes and System Logs
Web-based Asset Management
Web-based Service Ticket Management
Unlimited Helpdesk w/ Remote Control Support
Patch Management for Microsoft Network Operating Systems
User & Account Administration
File/Folder Permission Administration
Server Administration
Generous Allotment of Onsite
Support Hours
Emergency After-Hours Support

PC & Laptop Management & Support | per unit
Includes

Unlimited Helpdesk w/ Remote Control Support
Web-based Asset Management
Web-based Service Ticket Management
Patch Management for Microsoft Operating Systems and Business Applications
Exclusive Access to "The Company Store"
Generous Allotment of Onsite
Support Hours
Emergency After-Hours Support