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Customer Service

A LESSON IN MANAGING SMALL BUSINESS TECHNOLOGY SUPPORT–-AVOID THAT GUY!

Posted on August 18th, 2013 in Customer Service, Managed IT Services, Rant, Small Business

You’ve heard the adage, “a little knowledge can be dangerous”, or “I know enough to be dangerous”. If there is one thing I’ve learned during the last two decades supporting small business owners and their IT systems is that, scenarios that involve “That Guy”, the guy that “knows a little” rarely turn out well. “That Guy” could be that office…(read more).

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Managed Services: The 1,2,3’s of ‘What’s in IT for me?’

Posted on April 30th, 2013 in Customer Service, Managed IT Services, Small Business

It’s not exactly a common subject of cocktail party conversation.  Common or not, a conversation with your Trusted IT Advisor about Managed Services is far more important than such water cooler fodder as What’s Trending on Twitter. Quite often, however, the reward for a conversation extolling the benefits of Managed IT Services is a slightly annoyed, if otherwise indifferent client…(read more).

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IT Consultant vs. Technician: The Difference Revealed

Posted on December 1st, 2011 in Customer Service, Small Business

In an age where we have prototypes of flying cars, phones with more computing power than the most powerful computers from the previous decade, and an ever-growing web of endless possibility which is the Internet, we find ourselves growing in all aspects pf technology. Technology is the Zeus of the modern world and business is our Olympus. However, with a…(read more).

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IT Support and Service Response Times

Posted on August 25th, 2010 in Customer Service

Over the course of the last 13 years in this business, servicing hundreds of companies in the New Jersey and New York City area, I’ve obviously had countless face to face initial sales meetings with prospective clients.  Each of the organizations (mostly small businesses) is as unique as the human beings that I meet with.  At each and every meeting,…(read more).

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Competing Against Unawareness in the Bargain Basement

Posted on May 9th, 2009 in Customer Service

$599 laptops!  “All-in-one” printer, scanner, copier, fax devices for $69!  FREE software!  Bargains abound in the scrappy and poorly understood world of computer hardware and software.  Fortunately, most of our clients seek our advice before venturing out to make a purchase.  After all, our business model is that of a VAR or “Value Added Reseller”.  Generally, a VAR takes several…(read more).

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The Art of Exceeding Expectations

Posted on May 1st, 2009 in Customer Service

We hear it all the time. “Under promise, over-deliver”. But it deserves to be said again and again and lends itself to constant reinforcement, especially here at Exigent. Today, I needed two things from two of my vendors. One was time-sensitive and urgent; the latter was what I would consider a wish or special request. Due to an upcoming “HOT”…(read more).

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