A managed services agreement should clearly define:

• The scope of services
• Response time guarantees
• Escalation procedures
• Pricing structure
• Contract terms

It should also outline responsibilities for both parties, including hardware and software coverage, cybersecurity provisions, backup and disaster recovery, and any exclusions. Reviewing these details carefully helps prevent misaligned expectations!

Before signing with a new MSP, ask about their average response times, onboarding process, and how they handle after-hours emergencies. Find out whether you'll have a dedicated account manager or rotate through support staff.

Request references from businesses similar to yours in size and industry, and ask how they approach long-term technology planning beyond day-to-day support.

A well-managed transition should cause minimal to no disruption. Exigent uses a structured onboarding process that includes a comprehensive IT assessment, a documented migration plan, and a dedicated onboarding specialist to keep your operations running smoothly throughout the switch.

Exigent's complimentary audit reviews your current managed services agreement and invoices to identify gaps in service, overspending, or areas where your current provider may be falling short. It's a no-obligation way to evaluate whether you're getting the value you're paying for.

Yes! Exigent's Augment co-managed IT services are designed for businesses that already have in-house IT staff but need additional support, expertise, or coverage. This model allows your internal team to focus on strategic priorities while Exigent handles day-to-day management, cybersecurity, and helpdesk support.

The timeline varies depending on the size and complexity of your IT environment, but most transitions take between two and six weeks. Exigent's onboarding process is designed to move efficiently while minimizing disruption, with clear milestones and consistent communication throughout.

Break-fix support is reactive, meaning you only call for help when something goes wrong and pay per incident.

Managed IT services take a proactive approach with continuous monitoring, regular maintenance, strategic planning, and predictable monthly pricing. In other words, managed services aim to prevent problems before they impact your business.