Increase Productivity, Boost Profitability With Our IT Helpdesk Support Services
Resolve day-to-day IT issues faster with the leading helpdesk service in NYC.
Outsource your IT help desk support to Exigent Technologies and prevent recurring IT issues from impacting your team’s productivity.
Why choose Exigent Technologies for IT help desk services in New York City?
845 3rd Ave., Floor 6
New York, NY 10022
Request a Quote: (646) 392-8966
IT Help Desk Services Driven By Excellence
Get back to working on your business and concentrate on your core competencies by trusting our certified staff to handle your IT helpdesk services needs.
Partner with us for responsive business technology services that include:
Return to work faster by relying on our IT help desk services in New York City.
A Robust Issue Tracking And Ticketing System For New Levels of Efficiency
We accept support requests submitted through:
Our ticket system also includes a complete knowledgebase that grows with each and every incident, offering the ability to identify recurring issues and solve problems with greater efficiency.
You’ll benefit from complete visibility with access to our browser-based management portal, which provides:
Dependable Cloud Computing Support
As part of our helpdesk service in New York City, we help you master your digital transformation with reliable cloud support from certified experts who specialize in:
Benefit from comprehensive cloud support, including:
Get IT Help Where and When You Need It
Pivot from reactive support to proactive with Exigent’s award-winning remote helpdesk services in New York.
Our lightweight PC and Mac software agent tracks IT assets in real-time, manages end-point protection and anti-virus software, allows for secure remote access by help desk personnel and much more.
For service requests that require a hands-on approach, our friendly, locally-based field engineers can provide you with on-site support solutions that get you in business fast.
Get the tech support you need to help your business succeed with IT help desk services from a trustworthy support company that has stood the test of time.
Resolve day-to-day IT issues faster with the leading helpdesk service in NYC.
24/7/365
Managed helpdesk services in NYC
300+ Years
Combined experience of our helpdesk services team
97.12%
Average CSAT rating over the past 12 months
When you outsource your IT helpdesk to Exigent, you can rest assured that you will receive top-notch support from experienced technicians that are driven by excellence.
Our helpdesk support team has hundreds of years of combined experience to mitigate delays or errors in solving the most complex IT issues.
Our team is local to yours, allowing us to provide rapid on-site support for issues that requires a hands-on approach.
Our low employee turnover rate means that you will typically talk to the same engineers. This translates into added value as our team learns more about your business and the technologies that you employ.
Get superior tech support for your business technology with helpdesk services devoted to cultivating strong customer relationships for better results.
Transparency is key when it comes to providing reliable outsourced helpdesk support in NYC.
That’s why we use a feature-rich ticket system to track progress. This allows our engineers to identify trends and focus on the source of the problem, instead of just addressing its symptoms.
We also use a unique customer documentation repository to accelerate issue resolution and prevent inefficiencies.
Our managed helpdesk services also come with a 90-day “Worry-Free Guarantee.”
End user experience is a major issue for most companies.
From providing friendly, professional IT support to expediting issue resolutions, there’s much to manage.
Additional benefits of our IT helpdesk services include:
360° View
Our help desk services provide businesses with a bird’s eye view of all past and current support activities, in addition to the ability to create, change, or cancel service requests.
Remote Capabilities
Enjoy full remote control capabilities for computers with Microsoft Windows and Apple OS X, as well as mobile devices that ensure hassle-free end-user experiences.
Certified IT Engineers
Led by a team of tenured engineers, no IT challenge is too tough for our certified engineers to solve.
Take control over your uptime and support with our IT helpdesk services today.
Get responsive support and rapid resolutions with our IT helpdesk service in New York City.