Your Exigent Client Center

Exigent customers can request support through the Client Center portal, by email, or by phone. Our support process is designed to provide responsive, white-glove service aligned with your business priorities and service agreement.

For the fastest resolution, clients should include details about the issue, affected users, screenshots when available, and the urgency of the request. Support requests are routed to the appropriate technical specialists to help ensure efficient resolution and clear communication throughout the process.

Response times depend on the severity and business impact of the issue. Critical issues affecting business operations are prioritized, while lower-priority requests are handled according to service-level objectives.

Exigent's support model emphasizes responsiveness, communication, and proactive issue management to minimize disruption and maintain business continuity.

If your business experiences a critical outage, cybersecurity incident, or other urgent issue, contact Exigent immediately (we recommend calling).

Rapid escalation procedures help our team quickly assess the issue, contain potential risks, and begin remediation efforts while keeping stakeholders informed throughout the process.

Support requests are prioritized based on business impact, urgency, number of affected users, and operational risk. Critical business disruptions and security-related incidents receive the highest priority. This structured approach helps ensure that the most impactful issues are addressed quickly while maintaining visibility and communication across all open requests.

To help speed resolution, include a detailed description of the issue, affected devices or users, screenshots or error messages when possible, and any recent changes that may be related to the problem. Providing complete information helps our support team diagnose issues more efficiently and reduce unnecessary back-and-forth communication.

Clients can monitor support activity and ticket updates through the Client Center portal. The portal provides visibility into request status, communication history, and ongoing issue resolution. This centralized approach helps improve transparency, accountability, and collaboration between your team and Exigent's service professionals.

Exigent's Customer Care Team helps coordinate communication, operational support, renewals, purchasing, onboarding, and service follow-through to create a more seamless client experience.

Working as an extension of The Exigent Method, the team helps ensure accountability, responsiveness, and alignment between business goals and day-to-day technology operations.

Technical support teams focus on diagnosing and resolving technology issues. The Customer Care Team focuses on communication, coordination, follow-through, purchasing support, renewals, onboarding assistance, and overall client experience management.

Together, these teams help deliver both responsive technical support and long-term relationship management.

Yes. The Customer Care Team manages technology renewals for hardware, software, licensing, warranties, and other operational technology services.

This helps clients maintain continuity, reduce unexpected disruptions, and better plan for future technology needs and budgeting.

Exigent clients have access to a variety of educational resources, strategic planning tools, cybersecurity guidance, business continuity materials, Office Hours sessions, and exclusive client programs designed to support smarter technology decisions and operational resilience.

These resources are designed to extend the value of your technology partnership beyond day-to-day support.

Exigent Engage Rewards is a client engagement program that allows organizations to earn points by participating in strategic technology activities, roadmap initiatives, and collaborative planning efforts. Points can be redeemed toward consulting services while helping clients stay engaged with long-term business and technology goals.

Exigent Office Hours are collaborative educational sessions that provide direct access to Exigent experts for discussions around cybersecurity, business continuity, emerging technologies, artificial intelligence, operational challenges, and strategic planning.

Sessions are designed to provide practical guidance and actionable insights for small and midsize businesses.

Periodic Business Reviews (PBRs) are strategic meetings focused on aligning technology planning with business goals, evaluating operational performance, identifying risks, and reviewing future technology opportunities. Exigent uses these reviews as part of The Exigent Method to support proactive planning, accountability, and long-term partnership success.

Exigent provides downloadable guides, checklists, blogs, planning resources, cybersecurity materials, cloud guidance, business continuity content, artificial intelligence resources, and co-managed IT educational tools. These resources are designed to help organizations make more informed, strategic technology decisions and enhance our collaborative partnership.

Exigent provides clients with secure online tools designed to simplify support requests, scheduling, payments, operational workflows, and communication. These tools help improve responsiveness, streamline service interactions, and create a more efficient client experience aligned with The Exigent Method.

Clients can access payment center tutorials, accounting guidance, invoice support information, and related documentation through Exigent's client resource portal. These resources are designed to simplify billing processes and improve operational transparency.