Co-Managed IT Services | Co-sourced Support Exigent

Q: What are co-managed IT services?

In co-managed IT, an organization partners with a managed services provider when its in-house IT staff doesn't have enought time to support the business needs or perhaps doesn't have the specialized technology skills to manage certain aspects of the IT environment. For example, an organization may outsource helpdesk support to it MSP, but handle IT projects with existing staff. Or, a business may use an MSP to manage cyberescurity and compliance needs while the internal staff focuses on daily support tickets. The advantages of this collaborative, hybrid approach is scale, flexibility and easy access to expertise without hiring.

Q: What type of business can use co-managed IT services?

The primary factor in determining if a co-managed model is a fit for your organization is the presence of an in-house IT person or team. While any company can use co-sourced IT services, this model is primarily leveraged by midsized to large companies with a significant IT environment already supported by an IT staff.

Q: How do co-managed IT services work?

While there are different ways to approach co-managed IT services, at Exigent we start by pairing co-managed IT clients with a skilled Technical Advisor who serves as your point of contact and oversees the operations handled by our team. Think of that person as your virtual IT co-director. From there, clients pick the right co-managed subscription service depending on their needs: infrastructure management, end user support, or workstation management.

Q: What are the advantages of co-sourced IT services?

Flexiblity is the #1 advantage, however there are many benefits to the highly collaborative co-managed IT services model, includiing: Retain control over IT operations Dependable, experienced IT support Technology services tailored to specific requirements Quick access to experts while you avoid hiring, onboarding, and training new staff Lighter workload for in-house IT staff Scalability support and service accelerates business growth Adopt new technologies more quickly Expertise with specialty solutions

Q: How does co-managed IT differ from fully managed IT?

With fully managed IT, an MSP such as Exigent handles all aspects of IT management, while co-managed IT allows your internal IT team to retain control over specific tasks. Our team provides additional support where needed in the flexible, co-sourced IT model.

Q: How do you know if co-managed IT is the right fit for my organization?

Co-Managed IT is ideal for organizations that: Have an internal IT team but need additional expertise Want to offload time-consuming tasks like monitoring, patching, or helpdesk support Need expertise with complex solutions such as advanced cybersecurity Require backup support for IT staff to ensure 24/7 coverage While co-sourced IT may not fit all organizations, those looking for flexible, scalable IT support to work alongside existing IT staff often find co-managed IT a valuable option.

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Empower Your IT Team With Co-Managed IT Services

Augment Co-Managed IT is the perfect fit when your in-house team needs specialized assistance, additional experts on call, or off-hours coverage.

At Exigent, our co-managed IT services are designed to empower your internal IT team with the technical support, technology tools, and remote monitoring needed to elevate your operations. Whether you're looking for cloud services, managed security services, or help desk support, our team acts as a strategic partner to support your business goals—without the heavy upfront costs or long onboarding delays.

Often ideal for larger organizations, the hybrid approach of co-sourced IT support enables internal IT teams to divide roles and responsibilities based on technology, skill gaps, or expertise – getting the most value and enhanced support from Exigent.

Co-Managed IT provides alternatives to hiring additional staff or specialists, offering cost savings and enabling organizations to be more agile with IT support, projects, optimization, and special tech requirements.

Why Choose Augment for your Co-Sourced IT Support?

Many businesses struggle to keep up with modern cybersecurity threats, ever-evolving IT systems, and the need to manage multiple devices across multiple locations. With Exigent as your MSP partner, our team becomes an extension of your internal resources, ensuring predictable pricing, reduced cybersecurity risks, and optimal cost savings.

Benefits of Co-Managed IT

Co-sourcing IT support can have a significant impact on a business’s overall operations. By outsourcing IT responsibilities to a managed IT service partner, companies can enhance internal IT productivity, support organizational efficiency, and receive a tailored approach to meet their unique needs.

Some key advantages of co-managed IT services include:

Improved IT management
Increased security
Enhanced business productivity

Many companies turn to co-managed IT services when facing specific long-term challenges such as managing big projects, addressing escalated issues, and handling security breaches that may overwhelm their in-house IT teams.

By partnering with an MSP, businesses gain access to a team of experts with specialized knowledge and skills, allowing them to better manage their IT infrastructure while also reducing the risk of cyber threats.

Additionally, co-sourcing IT can provide cost savings, as businesses can avoid the upfront costs of hiring and training internal IT staff. With a predictable monthly fee, businesses can budget more effectively and avoid unexpected IT expenses. Ensuring regulatory compliance is also a critical concern, as it helps align IT operations with business goals and addresses security gaps or regulatory requirements.

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How do Co-Managed IT Services Differ From Fully Managed Services?

In a fully managed IT model, your MSP does it all — from end-user support and infrastructure to proactive monitoring and project work. This model typically includes:

Help desk support
Server and workstation maintenance
Email filtering and endpoint protection
Remote monitoring and management
Technology roadmapping and procurement support

This comprehensive approach ensures that all services managed by the MSP are tailored to meet the unique needs of your business, providing flexible and adaptive IT support. It’s reliable, cost-effective, and ideal for businesses without internal IT staff.

With co-managed IT, your business retains internal IT talent—whether it’s a tech generalist or a full department—while partnering with an MSP in a partially outsourced, collaborative model that fill gaps, scales support, and provides higher-level expertise.

Some organizations rely on their internal team to lead projects while the MSP handles day-to-day service tickets. Others manage user support in-house and outsource cybersecurity or infrastructure management. The beauty of co-sourced IT is its flexibility and strategic alignment—you define the roles, and your MSP complements your team.

Interested in learning more details?

Download our free guide to co-managed IT services

Is Co-Managed IT the Right Fit for Your Organization?

Selecting the appropriate services arrangement is crucial when choosing between co-managed IT and fully managed IT services to ensure it meets your specific business needs.

Our flexible, collaborative co-sourced IT model enables a stable, innovative IT environment to free up your technology team to focus on impactful projects while maintaining strong relationships with your customers. Co-managed IT services align with your company’s overarching business goals, ensuring that your organization stays on track with key objectives.

Retain control over IT operations
Gain Exigent as a flexible extension of your IT team
Enjoy dependable, experienced IT support
Take advantage of technology services tailored to specific requirements
Quickly access experts while you avoid hiring, onboarding, and training new staff
Lighten the workload for internal IT staff with skilled remote support and helpdesk services
Scale support and service to accelerate business growth
Adopt new technologies more quickly
Get expertise with specialty solutions such as cloud services, managed security services and advanced network security
Maintain internal staff within a co-managed IT framework to ensure effective collaboration and overall IT strategy execution

What Does Augment Co-Managed IT Include?

Your Guide to Co-Sourced IT: Dedicated Technical Advisor

Your Technical Advisor is a key resource, ensuring your organization can fully leverage Exigent's co-sourced IT services. This member of our team strategically integrates solutions to enhance your IT infrastructure and performance, serving as a trusted advisor and solutions architect and overseeing IT projects where Exigent is involved.

As needed, the Technical Advisor can also engage in broader vCIO services (available on a billable basis), providing deeper IT leadership and guidance. Whether providing full IT leadership or augmenting your current IT team, the Technical Advisor adapts to your needs, offering ongoing technical assistance for important projects and troubleshooting scenarios.

Three Flexible Co-Managed IT Management Options

Within the Augment co-managed model, your organization will then select at least one subscription from the following, based on what you need our IT team to manage in this hybrid IT services model:

Infrastructure Management: Unlimited monitoring, alerting, patching, break-fix support, and provisioning for servers and network devices. Includes network management and ticketing system access.
End User Support: Unlimited remote, onsite, and after-hours software and application support for employees. Includes ticketing system access for transparency and tracking.
Workstation Management: Structured onboarding/offboarding for employees, and unlimited monitoring, alerting, patching, and break-fix support for workstations and laptops.

Exigent leverages The Exigent Method to deliver white-glove service and a fully managed, cost-effective co-managed IT support. Our per user/per-device pricing (dependant on subscription model) eliminates surprises and provides monthly fee predictability, just like fully managed services.

Enhance Co-Managed IT with Additional Services

Your organization can layer on additional services with Augment Co-Managed IT to enhance your overall IT environment (additional monthly fee):

Security awareness training to bolster employee education and engagement
Managed threat detection and response (MDR) for comprehensive protection against endpoint threats
Advanced email security, including spam filtering, phishing detection, and email authenticity verification through SPF/DKIM management
Recurring vulnerability assessments
Incident response plan and triage
Microsoft 365 Licensing
Project execution and management
Hardware and software procurement
Dark Web monitoring
Recurring block agreements for discounted professional services
Managed backup services
Managed firewall

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With Exigent, Giordano, Halleran & Ciesla has the safety net of an experienced managed services provider (MSP). “We like that extra layer of protection; in particular, Exigent helps us with security testing and 24x7 monitoring. If something happens overnight, we can start working together to resolve the issue before the doors open.”

Keith Progebin, IT manager, Giordano, Halleran & Ciesla

Our Outsourced IT Services By The Numbers

24/7/365

Responsive managed services keep your business running smoothly

Current Net Promoter Score

95.01%

Average CSAT rating over the past 12 months.

Co-Managed IT Available Near These Locations

Colorado

1800 Wazee St Suite 339
Denver, CO 80202
Phone: (720) 999-9841

Managed IT Denver

California

2029 Century Park E Suite 400 N
Los Angeles, CA 90067
Phone: (213) 797-5600

Managed IT Los Angeles

Exigent on-site support map

New Jersey

55 Madison Ave, Ste 400
Morristown, NJ 07960
Phone: (973) 490-4052

Managed Services NJ

New York

845 3rd Ave Fl 6
New York, NY 10022
Phone: (646) 392-8966

Managed Services NY

Co-Managed IT Services FAQ

What are co-managed IT services?

What type of business can use co-managed IT services?

How do co-managed IT services work?

What are the advantages of co-sourced IT services?

How does co-managed IT differ from fully managed IT?

How do you know if co-managed IT is the right fit for my organization?

Ready to collaborate with co-sourced IT?

Let's start working together to create the perfect balance between your team and ours using our co-sourced IT model.

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Augment Co-Managed IT Services