Assurance Managed IT Services

There are many advantages to working with a managed IT services provider (MSP), including less downtime and fewer outages, proactive maintenance, predictable and often reduced costs, access to expert knoweldge and support, improved efficiency, and enhanced cybersecurity. Co-managed services can enhance the capabilities of the internal IT team by reducing their workload and allowing them to focus on strategic tasks.

Most organizations discover that managed IT services cost less than building an in-house team, with the average managed IT services agreement costing about $40,000/year while hiring in-house technology staff can cost as much as $100,000+ per person/per year. Longstanding research by CompTIA shows that managed IT services can help businesses save as much as 24% on operational costs associated with technology.

What is included in managed IT services depends on your risk threshold and IT support needs. When working with Exigent, your organization will select from two tiers of managed services agreements based on these requirements. Afterward, Exigent will work behind the scenes to monitor and proactively maintain your network. Established processes and quick service level agreements set clear expectations, with IT support an email, phone call, or web form away, 24x7x365.

Here are some typical inclusions in a managed IT service plan.

• Managed security services — essential for businesses facing the challenge of securing their environments against increasing cyber threats. Many organizations do not have the necessary in-house resources and therefore rely on Managed Service Providers (MSPs) to offer these essential cybersecurity solutions and partnerships.
• Remote management and monitoring of servers, workstations, and mobile devices are other core services provided by MSPs. MSPs leverage cloud-based Remote Monitoring and Management (RMM) software to proactively oversee and optimize network performance for their clients. This allows for proactive oversight and optimization of network performance, ensuring operational efficiency without disrupting daily activities.
• Strategic planning through Infrastructure Management Services, enhancing productivity and ensuring a secure, reliable IT infrastructure. It is essential for scalability and expert guidance, aimed at providing tailored, cost-effective solutions for enterprise-grade support.

Anyone, from small and medium businesses to large corporations, can benefit from managed IT services. MSPs work with organizations of all sizes; however, Exigent has found that businesses with 25 to 250 users see the biggest ROI from managed IT services partnerships.

Although remote monitoring and support is a critical component of modern IT service management, there are situations that demand a skilled engineer on-premises. That is why having your MSP near you is a must-have. Exigent maintains teams in all four regions it serves and limits its managed IT support area to specific counties to ensure quick response times. 

We implement proactive monitoring, data encryption, access controls, and regular risk assessments—key components of The Exigent Method. Our team helps ensure you meet HIPAA standards while minimizing administrative burden on your staff.

We start with a comprehensive assessment of your current security posture, then design a custom cybersecurity ecosystem based on your industry, compliance requirements, and business goals.

The right model depends on your regulatory requirements, control needs, scalability, and budget. Exigent guides you through a consultative evaluation using The Exigent Method.