Assurance Managed IT Services

There are many advantages to working with a managed IT services provider (MSP), including:

• Less downtime and fewer outages
• Proactive maintenance
• Predictable and often reduced costs
• Access to expert knowledge and support
• Improved efficiency
• Enhanced cybersecurity.

Co-managed services can enhance the capabilities of the internal IT team by reducing their workload and allowing them to focus on strategic tasks.

• Cost of an average managed IT services agreement: Approximately $40,000/year
• Cost of hiring in-house technology staff: $100,000+ per person/per year

Longstanding research by GTIA shows that managed IT services can help businesses save as much as 24% on operational costs associated with technology.

What is included in managed IT services depends on your risk threshold and IT support needs. When working with Exigent, your organization will select from two tiers of managed services agreements based on these requirements. Afterward, Exigent will work behind the scenes to monitor and proactively maintain your network. Established processes and quick service level agreements set clear expectations, with IT support an email, phone call, or web form away, 24x7x365.

Here are some typical inclusions in a managed IT service plan.

• Managed security services — essential for businesses facing the challenge of securing their environments against increasing cyber threats. Many organizations do not have the necessary in-house resources and therefore rely on Managed Service Providers (MSPs) to offer these essential cybersecurity solutions and partnerships.
• Remote management and monitoring of servers, workstations, and mobile devices are other core services provided by MSPs. MSPs leverage cloud-based Remote Monitoring and Management (RMM) software to proactively oversee and optimize network performance for their clients. This allows for proactive oversight and optimization of network performance, ensuring operational efficiency without disrupting daily activities.
• Strategic planning through Infrastructure Management Services, enhancing productivity and ensuring a secure, reliable IT infrastructure. It is essential for scalability and expert guidance, aimed at providing tailored, cost-effective solutions for enterprise-grade support.

Anyone, from small and medium businesses to large corporations, can benefit from managed IT services. Industries we work with most frequently include:

• Healthcare
• Legal
• Nonprofit
• Discrete Manufacturing
• Financial Services

Clients in these industries tend to handle more sensitive data, deal with higher system demands, and/or have more complex infrastructures.

MSPs work with organizations of all sizes; however, Exigent has found that businesses with 25 to 250 users see the biggest ROI from managed IT services partnerships.

Having your MSP near you is a must-have in situations that cannot be resolved remotely in a few clicks or keystrokes. Situations that demand a skilled engineer on-premises include:

• Hardware installation, configuration, or troubleshooting
• Critical outages and disaster recovery scenarios
• Performance-sensitive and security tasks

Exigent maintains teams in all four regions it serves and limits its managed IT support area to specific counties to ensure quick response times. These include:

• New Jersey: Bergen, Essex, Hudson, Hunterdon, Mercer, Middlesex, Monmouth, Morris, Passaic, Somerset, Sussex, Union, and Warren counties
• New York City: all five boroughs and Rockland, Orange, and Westchester counties
• Denver: Adams, Araphoe, Boulder, Broomfield, Clear Creek, Denver, Douglas, Gilpin, Jefferson, and Southwest Weld counties
• Los Angeles: LA County only

Our team helps ensure you meet HIPAA standards while minimizing administrative burden on your staff through:

• Proactive monitoring
• Data encryption
• Access controls
• Regular risk assessment

These are all foundational components of what we call The Exigent Method, which is built on the sturdy base provided by our Assurance Managed IT Services.

1. Comprehensive assessment of current security posture, which may include vulnerability scanning and/or penetration testing
2. Design a custom cybersecurity ecosystem based on your industry, compliance requirements, and business goals

The right cloud model (public, private, or hybrid) for your business depends on:

• Regulatory requirements your industry may be subject to
• How much control you need over the customization and configuration of hardware, software, and security
• Whether you anticipate resource usage and business needs scaling significantly over time
• Your budget (private cloud solutions tend to be more expensive)
• How comfortable you are sharing and depending on public resources, such as public Internet access