Sarah Cruz serves as Operations Manager at Exigent and is a member of the company's executive leadership team. In this role, she oversees Customer Care and Operations and works closely with teams across the organization to ensure a seamless, proactive, and highly personalized experience for every Exigent client. Her leadership helps align service delivery, internal operations, and customer engagement to support the company's commitment to exceptional service.
Sarah joined Exigent in 2021 as the Sales Operations Coordinator. Her focus on improving the customer experience and strengthening collaboration across departments quickly led to expanded responsibilities and her transition into operations leadership. Today, she plays a key role in advancing Exigent's service excellence initiatives and strengthening the operational foundations that support long-term client partnerships.
Before joining Exigent, Sarah held roles in quality control, purchasing, and process optimization. Through this work, she developed deep expertise in workflow design, cross-team collaboration, and operational improvements that enhance both business efficiency and customer satisfaction. She brings a practical, process-driven mindset to her work, with a focus on building structures that enable teams to perform at a higher level while delivering a better experience for clients.
Sarah holds an ISO 9001 Internal Auditor certification and is committed to ongoing professional development, with a continued focus on leadership, communication, and operational excellence. She lives in the Pocono Mountains of Pennsylvania with her family.
