Strategic Account Management

Strategic Guidance Included with Assurance

Every Assurance agreement includes dedicated time for proactive strategic consulting with your Technical Advisor. This consulting time is used for activities such as roadmap planning, Periodic Business Reviews, technology lifecycle planning, cybersecurity strategy, audit and best-practice discussions, vendor evaluations, and other business-focused technology planning. These consultative conversations are geared to move your business and its technology environment forward toward your operational goals. 

Your day-to-day support is separate. Helpdesk support, monitoring, maintenance, patching, and the other operational services included in your Assurance agreement continue to be covered as outlined in your agreement.

Strategic planning often happens behind the scenes. We want you to have a clearer view of that work and the value it delivers. That's why your Technical Advisor will spend significant time reviewing activities during your Periodic Business Reviews, including:

• Strategic consulting invested during the review period
• Projects and initiatives completed
• Priorities for the upcoming period
• Recommended next conversations and actions

The goal is to make sure we're investing our time where it can provide the greatest value to your business while continuing to adjust as your priorities evolve. 

When a more executive-level consultation is needed, our executive strategy partners may join the conversation. Drawing on their roles as experienced executives and partners in Exigent, your ESP discussions will likely focus on complex, advanced technology initiatives tied closely to your organization’s future success.

When a Need Goes Beyond Assurance Consulting

Some initiatives require more extensive planning or a different level of engagement than the consulting bundled into Assurance is intended to cover. For those businesses, which are often experiencing rapid growth, engaged in mergers or acquisitions, facing regulatory or cybersecurity complexities, preparing for digital transformation, or desiring significant executive planning guidance, Exigent offers virtual CIO services.

When should vCIO services be considered? 

• Detailed solution architecture and project design
• Formal compliance programs and audit preparation
• Embedded executive technology leadership
• Operational vendor management beyond strategic oversight
• Major strategic initiatives requiring substantial planning

When that happens, your Technical Advisor will discuss the options with you before moving forward. Depending on the need, we may recommend scheduling the work within future consulting time, adding temporary strategic consulting hours, defining a separate project, or exploring a higher level of strategic engagement. Our role is to give you clear recommendations and transparent options so you can decide what best supports your business.