Exigent provides clients with secure online tools designed to simplify support requests, scheduling, payments, operational workflows, and communication. These tools help improve responsiveness, streamline service interactions, and create a more efficient client experience aligned with The Exigent Method.

Clients can submit support requests using Exigent's support portal, email, or phone support channels. Tutorial videos and written instructions are available to help users quickly navigate the process. Providing detailed information when submitting a request helps improve response efficiency and issue resolution.

Yes. Exigent offers online scheduling tools that allow clients to request support time and coordinate service appointments more efficiently. This streamlined scheduling process helps reduce delays and improve visibility into upcoming support interactions.

Multifactor authentication (MFA) for support calls helps protect client environments by adding an additional layer of identity verification before sensitive account changes or support actions are performed. This security measure supports stronger cybersecurity practices and helps reduce the risk of unauthorized access or social engineering attacks.

Clients can access payment center tutorials, accounting guidance, invoice support information, and related documentation through Exigent's client resource portal. These resources are designed to simplify billing processes and improve operational transparency.

Exigent Smart Forms are automated workflows designed to accelerate routine service requests and reduce manual back-and-forth communication. The Smart Forms Portal helps organizations complete common operational tasks more quickly while improving accuracy, consistency, and efficiency.

Available Smart Form templates include user onboarding, offboarding, password resets, account unlocks, and out-of-office message requests. Additional automation templates continue to be developed to support common client operational workflows.

Exigent provides tutorial videos, downloadable guides, process documentation, and educational resources covering support requests, scheduling, procurement, holiday support procedures, cybersecurity audit policies, and operational best practices. These resources help improve communication, transparency, and client self-service capabilities.

Exigent Office Hours is a monthly executive-level forum that gives clients direct access to Exigent's senior technology leaders for collaborative discussions around cybersecurity, strategy, compliance, operational challenges, emerging technologies, and business planning. The sessions are designed to provide practical guidance and encourage open collaboration without a sales-focused agenda.

Exigent Engage Rewards allow clients to earn points by participating in strategic planning, roadmap activities, and collaborative engagement initiatives. Points can be redeemed toward consulting services while reinforcing long-term technology alignment and business planning.

Clients can contact Exigent's Service Team, Customer Care Team, or escalation management contacts depending on the nature of the request. Exigent's support structure is designed to provide responsive communication, accountability, and white-glove service throughout the client experience.

We use artificial intelligence and automation to enhance the client experience, improve efficiency, and help our team deliver faster, more informed support. These technologies help streamline routine tasks, identify trends, and make information easier to access.

No. Artificial intelligence and automation are designed to support our team, not replace it. Exigent team remains responsible for client support, strategic guidance, and service outcomes.

Exigent uses AI, automation and other emerging technologies to improve the customer experience alongside our amazing team of experts.
Examples include:

• Automated phone assistance to help route calls efficiently
• Website assistants that provide answers to common questions
• Smart forms that streamline service requests
• Analysis of service trends and recurring issues
• Knowledge recommendations that help accelerate issue resolution

As a part of the Shield Technology Partners community, Exigent collaborates with Shield to continually evaluate emerging technologies that can improve service delivery, strengthen operational efficiency, and enhance the client experience. Our goal is to use technology thoughtfully and responsibly while maintaining the personalized service and accountability our clients expect.