As I make the rounds, meeting different practice managers and physicians, I never cease to be amazed at how many EMR vendors are misleading prospects into thinking that their firms are truly capable of providing comprehensive support for all of the practice’s technology needs. At best, their idea of comprehensive IT support is usually a remote call center for software support and a recommendation to a third-party IT firm. And when the finger pointing begins between the EMR vendor and the IT services firm, the customer is usually left holding the bag.
When using an electronic medical records (EMR) system, the reliability and uptime of your computers, network and related technologies is crucial. The fact is that failures on your network or servers can cause your practice to grind to a screeching halt.
Nearly all EMR vendors are software companies, only. They don’t specialize in the highly complex world of computer networking. In an effort to “close the deal”, many will claim to have the expertise to deliver the “complete solution” of hardware, software and installation. Others will tell you that they don’t get involved with it and may recommend a local IT company. Be wary! Let the blame games begin!
What if you could have the best of both worlds? Exigent Technologies is a Microsoft Gold Certified Partner, Microsoft’s highest level of accreditation. We’ve been working with specialty physician practices in New Jersey and Manhattan for over 11 years. Our uniqueness lies in the fact that we provide expertise in advanced networking and Microsoft technologies, as well as electronic medical records. Most of all, we understand the business and dynamics of a busy medical office.
The benefit to you and your practice is a single source provider for all of your information technology and EMR support needs. Avoid the blame game and consolidate vendors by considering a true IT solutions provider that offers the best of advanced networking and computer support along with world-class EMR software.